Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to firstname.lastname@example.org
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.
No, We only ship to the lower 48 states in the US.
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you: 1. Please switch to your other credit/debit card. 2. If you have a Paypal account, please try to pay by PayPal. 3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card.
We offer several options to make ordering simple and easy: 1.Order securely online by adding items to your shopping cart and clicking the Proceed to Check Out button when done . 2.Select the product you want to buy and click the Buy Now button to go directly to the checkout page. Then fill in the shipping address information and then proceed to checkout. After the payment is successful, your order is complete. After that, we will process your order in time and send it to you. When your order is confirmed, we'll send you an email that includes all of the order details.
Return policies vary by item. Item return policies are listed on each product detail page. Please visit the product page for the detailed description and return policy information for any product you may be ordering. If you have questions about a return policy, please contact Customer Service using our contact form, and we'll be happy to provide clarification
From time to time, we email coupon codes and other promotions to our mailing list subscribers. It's easy to join our list — just use the handy form that's near the bottom of every page on our site.
Whenever possible, the average lead time of an item is indicated on our website for each product. If you need delivery of an item by a specific date, please contact Customer Service for confirmation of whether your delivery date can be met. We'll recommend the best shipping method to meet your delivery needs.
Our ability to ship internationally is limited by various factors. Please contact Customer Service using our contact form with detailed information about the products, quantities and ship to location desired. We will advise if the request is feasible.
Short shipments must be reported within 48 hours of receipt. Please report all short shipment details using our contact form. If an item is lost or damaged in transit, shipping carriers require detailed information to process a claim and replacement. Please contact Customer Service using our contact form to report any short shipment or damage within 48 hours of receipt.